Shipping Policy

1. Processing Time

  1. All orders are processed within 5–7 business days (Monday–Friday, excluding holidays).
  2. Orders placed on weekends or holidays will begin processing on the next business day.
  3. You will receive a confirmation email with tracking information once your order ships.

Note: During peak seasons or promotions, processing times may be slightly extended. We will notify you if there are significant delays.

2. Shipping Time & Delivery

Shipping Method Estimated Delivery Time Cost
Standard Shipping 10-20 business days Free
Express Shipping 5–10 business days $10

Please note:

  1. Delivery times are estimates and not guaranteed.
  2. Delays may occur due to customs clearance, carrier issues, weather, or other factors beyond our control.
  3. If your order is delayed, we will do our best to assist you, but we cannot be held responsible for carrier-related delays.

3. Shipping Destinations

We currently ship to:

  • United States

  • Canada

  • United Kingdom

  • Australia

  • Most other countries

If your country is not listed at checkout, please contact us at sanisticksupport@gmail.com and we will check if we can accommodate your order.

4. Shipping Costs

Shipping costs are calculated at checkout based on:

  1. Your shipping address
  2. The shipping method you select
  3. The weight and size of your order

Free Shipping: We offer free standard shipping.

5. Order Tracking

Once your order ships, you will receive a confirmation email with:

  1. A tracking number
  2. A link to track your package

Please allow 24–48 hours for the tracking information to update after you receive the email.

6. Customs, Duties & Taxes

For international orders:

  1. You may be responsible for customs duties, import taxes, or brokerage fees.
  2. These charges are not included in the product price or shipping cost.
  3. Customs policies vary by country – please check with your local customs office for more information.
  4. SaniStick is not responsible for delays caused by customs clearance.

7. Lost, Damaged, or Stolen Packages

  1. Lost Packages: We are not responsible for packages once they are handed over to the shipping carrier. However, if your package is lost in transit, we will do our best to assist you in filing a claim with the carrier.
  2. Damaged Packages: If your package arrives visibly damaged, please take photos of the packaging and contents and contact us within 7 days of delivery.
  3. Stolen Packages: We are not responsible for packages stolen after delivery confirmation. We recommend using a secure shipping address.

8. Incorrect or Incomplete Address

Please double-check your shipping address before placing your order. If you enter an incorrect or incomplete address:

  1. We will try to contact you to correct it.
  2. If the package is returned to us due to an address error, you may be responsible for re-shipping costs.
  3. We are not responsible for lost packages due to incorrect addresses.

9. Order Changes & Cancellations

  1. You may cancel or modify your order within 12 hours of placing it (before processing begins).
  2. Once your order has been processed or shipped, changes and cancellations are no longer possible.

To request changes, contact us immediately at sanisticksupport@gmail.com.

10. Contact Us

If you have any questions about our Shipping Policy, please reach out:
📧 Email: sanisticksupport@gmail.com