Refund Policy

At SaniStick, we want you to love your purchase. If for any reason you are not completely satisfied, we've got you covered.

1. Our Guarantee

We stand behind our product. If you are not happy with your SaniStick disposable toilet brush kit, you may return it within 30 days of delivery for a full refund – no questions asked.

2. Conditions for Returns

To be eligible for a refund:

  1. Timing: Returns must be initiated within 30 days of receiving your order.
  2. Condition: Products must be unused and in their original packaging. (If the product is defective or damaged, see Section 4 below.)
  3. Proof of Purchase: Please include your order number or proof of purchase with your return.

3. How to Start a Return

  1. Contact us at sanisticksupport@gmail.com with your order number and reason for return.

  2. We will provide you with a return shipping address and instructions.

  3. Pack the item securely in its original packaging.

  4. Ship the return to the address we provide.

4. Damaged or Defective Items

If your item arrives damaged or defective:

  1. Contact us within 7 days of delivery at sanisticksupport@gmail.com.
  2. Include your order number and photos of the damage or defect.
  3. We will arrange a free replacement or issue a full refund – whichever you prefer.

Note: We cover return shipping costs for damaged or defective items.

5. Return Shipping Costs



Scenario Who Pays for Return Shipping
Customer changed their mind (unused, original packaging) Customer pays
Damaged or defective item We pay
Wrong item received We pay

We recommend using a tracked shipping service for returns, as we are not responsible for items lost in transit.

6. Refund Processing

Once we receive and inspect your return:

  1. We will confirm receipt via email.

  2. Refunds are processed within 7 business days of receiving the returned item.

  3. The refund will be issued to your original payment method (credit card, PayPal, etc.).

  4. You will receive a confirmation email once the refund is complete.

Processing Time: Please allow 7 business days for the refund to appear on your statement, depending on your bank or payment provider.

7. Exchanges

We currently do not offer direct exchanges. If you need a different product, please return the original item for a refund and place a new order.

8. Non-Returnable Items

The following items cannot be returned:

  1. Opened or used disposable cleaning heads (for hygiene reasons).
  2. Products marked as "Final Sale" or "Clearance."
  3. Gift cards.

9. International Returns

For international orders:

  1. Customers are responsible for return shipping costs and any customs fees.
  2. Please contact us at sanisticksupport@gmail.com for international return instructions.

10. Contact Us

If you have any questions about our Refund Policy, please reach out:
📧 Email: sanisticksupport@gmail.com